Products Origin: All of our products are housed and shipped from our warehouse located in Northern California.
Order Cancellations: Please note that we do not offer order cancellations. Once your order is placed the shipping department is notified and works quickly to fulfill your order.
Shipping Times: Orders with Standard Shipping typically take 1-3 business days to be processed and shipped from our Northern CA warehouse. For Express or UPS Next Day Air orders placed before 1:00 p.m. PST, we strive to ship them the same day. However, please note that processing times may be longer during high order volumes or special promotions. Weekends and holidays are not counted as business days and are excluded from processing and shipping times. You will receive an email with tracking information once your order has been shipped.
Expedited Shipping Fees: Please be aware that expedited shipping fees are non-refundable in the event of a merchandise return.
Counting Business Days: Business days refer to 24-hour days. For example, if you place an order on Monday before 1:00 p.m. PST, one business day would be Tuesday. If you place an order on Monday after 1:00 p.m. PST, one business day would be Wednesday.
Holiday Season: During the holiday season, shipping times may vary due to increased package volumes. Once your order leaves our warehouse, the carrier is responsible for delivery. If you have any questions or need assistance, please reach out to our customer service team by clicking here.
Shipping Methods: We offer various shipping methods to suit your needs:
Standard Shipping (shipped via UPS or USPS): Orders shipped via Standard Shipping typically take 1-3 business days to be processed and shipped. Delivery to the Continental United States usually takes 5-8 business days (Monday through Friday, excluding holidays). International orders are typically delivered within 7-17 business days. Standard shipping is considered economy and is free for domestic U.S. orders.
Priority Shipping (shipped via UPS or USPS): Orders shipped via Priority Shipping are processed after credit card authorization and address verification. Delivery typically takes 2-5 business days depending on your location. Cost is calculated at checkout.
Express Shipping (shipped via UPS): Orders shipped via Express Shipping are processed after credit card authorization and address verification. Delivery to the Continental United States usually takes 2-4 business days (Monday through Friday, excluding holidays). Express shipping requires a physical address as UPS cannot deliver to P.O. Boxes. Cost is calculated at checkout.
UPS Next Day Air (shipped via UPS): Orders shipped via UPS Next Day Air are processed after credit card authorization and address verification. Delivery to the Continental United States usually takes 1 business day (Monday through Friday, excluding holidays). Please note that UPS Next Day Air is not available for Alaska or Hawaii. UPS Next Day Air shipping requires a physical address as UPS cannot deliver to P.O. Boxes. Orders placed by 1 p.m. PST will ship the same day, while orders placed after 1 p.m. PST will ship the following business day. Cost is calculated at checkout.
Lost Packages: In the rare event that your order is lost in transit, we will replace your items if they are still available. If not, we will refund your order, including any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
Please Note: Our processing time may occasionally be longer, and this information will be communicated to you through a popup at the beginning of your shopping experience and displayed on the top banner of our site.
If you have any questions, please feel free to send us a message. We are here to assist you!
